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Online Dispute Resolution Platform
EUROPEAN COMMISSION
What is it?
Resolve your consumer issues online fairly and efficiently, without the need to go to court.
Submit a Complaint
If you have problems with products or services purchased online, use this platform to submit your complaint, which will be handled by an independent dispute resolution body.
How Does It Work?
- Submit a Complaint: Describe your issue regarding products or services purchased online.
- Select a Resolution Body: Agree with the company on the impartial body that will handle your case.
- Receive Notifications: Follow the process until your complaint is resolved.
Consumer Rights
Strengthen your complaint by knowing your rights as a consumer, from transportation to everyday products.