Online dispute resolution platform:


Online litigation resolution

Solve your online consumption problem fairly and effectively, without going to court

File a claim

If you have problems with products or services purchased or contracted online, you can use this platform to file a claim that will be resolved by an independent dispute resolution body.

Submit a new claim 

How does it work

  • File a claim

    File a claim about products or services purchased online

  • Select a dispute resolution body

    Agree with the company an impartial body to help resolve your claim

  • Resolve your claim

    Receive notifications of the platform until the resolution of your claim

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Consumer rights

Fundamentally to the maximum your claim by thoroughly informing about your rights as a consumer, from air transport to clothing.

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