File a claim

If you have problems with products or services purchased or contracted online, you can use this platform to file a claim that will be resolved by an independent dispute resolution body.

How does it work

• File a claim

  File a claim about products or services purchased online

• Select a dispute resolution body

  Agree with the company an impartial body to help resolve your claim

• Resolve your claim

  Receive notifications of the platform until the resolution of your claim

Consumer rights

Fundamentally to the maximum your claim by thoroughly informing about your rights as a consumer, from air transport to clothing.