Right of Withdrawal at LAMETRALLETA.ES

Your right to change your mind, guaranteed

You can cancel your order without stating a reason or incurring additional costs, as per current regulations.

Withdrawal Period

You have 14 calendar days from receipt to cancel your order.

Exceptions

This does not apply to personalized products or those with specific conditions. See Article 16 of Directive 2011/83/EU for details.

Associated Costs

The consumer is responsible for any loss of value due to improper handling and the direct costs of shipping and returns.

Our Obligations

• We will refund all payments promptly, within a maximum of 14 days from the withdrawal notification.

How to Exercise It

• Download our withdrawal form and submit it before the deadline.
• You can also notify us via web form, order history, phone, email, or postal mail.
• Provide the order number, product reference, and a clear statement of your intent to withdraw.
• We’ll contact you quickly to arrange the return process.
• You’ll receive an acknowledgment once your request is processed.

Location

Discos La Metralleta, Galería Comercial del Aparcamiento de la Plaza de las Descalzas, 28013 Madrid, Spain.