Your right of withdrawal.

  • When can I cancel and return my order without justification?

The consumer shall have a period of 14 days to withdraw from a distance or off-premises contract, without stating the reason and without incurring any cost. This is known as the right of withdrawal.


However, there are exceptions to the right of withdrawal, both for distance and off-premises contracts. The right of withdrawal may be inappropriate, for example, because of the special nature of the goods or services. The right of withdrawal should not apply in the case of goods made to the consumer's specifications or clearly personalized.

Recognition of the right of withdrawal could also be inappropriate in the case of certain services where the conclusion of the contract involves reservations that the trader may have difficulty in covering if the right of withdrawal is exercised.

More information, Article 16 of Directive 2011/83/EU.


  • In what cases must the consumer bear the costs arising from the exercise of the right of withdrawal?


The consumer shall only be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to check their nature, characteristics or proper functioning. Furthermore, he shall in no case be liable for the diminished value of the goods if the trader has not adequately informed him.

The consumer shall bear the direct costs of returning the goods resulting from the exercise of the right of withdrawal.


  • What are the obligations of in case of withdrawal? 

Refund any payment received from the consumer, without delay and, in any case, no later than 14 days from the date on which it was informed of the consumer's decision to withdraw.

  • How should you exercise your right of withdrawal? 

Before the withdrawal period expires (14 days from the contracting of the service or from the reception of the product), please contact us by the following means:

contact form (in the subject indicate withdrawal).

In the order history (only for registered customers who made the purchase via the web).


Postal mail:

Discos la Metralleta

Commercial Gallery of the Descalzas Square Parking Lot


Madrid Spain

For this you can use our withdrawal form

Indicating us:

Order number

Product reference number or Item name

Indicating that you are withdrawing from the purchase.

We will contact you as soon as possible to process the exchange or refund.

Once sent shortly you will receive an acknowledgement of receipt of the withdrawal.