PRIVACY AND COOKIES POLICY

OUR PRIVACY POLICY AT A GLANCE

  1.      ABOUT US? We are LA METRALLETA SL and we treat your personal data as  responsible for the treatment . This means that we jointly take charge of how to use and protect your data.
  2.      WHAT DO WE USE YOUR DATA FOR? We will use your data (obtained online or in person), among other purposes, to  manage your registration  as a user,  manage the purchase  of products or services,  answer your queries  as well as, if you wish, send you our  personalized communications .
  3.      WHY DO WE USE THEM? We are entitled to process your data for different reasons. The main one is that we need to treat them to  execute the contract  that you accept with us when registering and when making a purchase or enjoying any of our services or functionalities, although there are other reasons that legitimate us, such as the interest in answering your queries or the  consent  you give us to send you our newsletter, among others.
  4.      WITH WHOM DO WE SHARE YOUR DATA? We will share your data with service providers that help or support us, whether they are companies or external collaborators with whom we have reached an agreement, and whether they are located within or outside the European Union.
  5.      YOUR RIGHTS. You have the right to access, rectify or delete your personal data. In some cases, you also have other rights, for example, to oppose our use of your data or to provide it, as we explain in detail below.

We invite you to read our  complete Privacy and Cookies Policy  below to understand in detail the use we will make of your personal data and the rights you have in relation to them.

BEFORE STARTING…

  • In this  Privacy and Cookies Policy you will  find  all the relevant information  that applies to the  use  we make of the  personal data  of our  customers and users , regardless of the channel or medium ( online or in person ) of  LA METRALLETA in Spain  that you use to interact with U.S.
  • We are transparent  about what we do with your personal data, so that you understand the implications of the uses we carry out or the rights you have in relation to your data:

o We permanently make available to you  all the information  in this Privacy and Cookies Policy that you can consult when you deem it appropriate and also,

Or you will also find  information  about each treatment of your personal data as you interact with us.

 

  •           Some names that we will use in this Privacy and Cookies Policy:

o When we talk about our  Platform , we will generally refer to any of the channels

or digital or in-person media that you have used to interact with us, the main ones are:

  • Our  website, https://lametralleta.es

 

  • In person, in our  Physical Store of DISCS LA METRALLETA

 

1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

Those responsible for the treatment of your data: 

In other words,  LA METRALLETA SL CIF .: B87857215  (hereinafter, "We  Responsible for  the treatment. This means that we have regulated and take charge of treating and protecting your personal data.

2. FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

Depending on the products, services or functionalities that you want to enjoy at all times, we will need to process some data or others, which in general will be, as the case may be, the following:

  • your  identification data  (for example, your name, surname, language and country from which you interact with us, contact details, etc.);
  • economic and transactional  information  (for example, information about your purchases, orders, returns, etc.);
  • connection data  , geolocation and navigation  (in case you interact with us from your mobile, for example);
  • commercial  information  (for example, if you are subscribed to our newsletter),

Remember that, when we ask you to fill in your personal data to give you access to some functionality or service of the Platform, we will mark some fields as  mandatory , since they are data that we need in order to provide you with the service or give you access to the functionality in question. Please keep in mind that, if you decide not to provide us with this information, you may not be able to complete your registration as a user or you may not be able to enjoy those services or features.

Depending on how you interact with our Platform, we will process your personal data for the following purposes:

 PURPOSE+ info
1.  To manage  your registration as a user of the PlatformIn case you decide to register as a user on our Platform, we need to process your data to  identify you as a user  of it and  give you access  to its different functionalities, products and services that are available to you as a registered user. You can cancel your registered user account by contacting us through Customer Service.
2.  For the  development, fulfillment and execution of the contract of sale or of services  that you have contracted with Us in the PlatformThis purpose includes the processing of your data for, mainly: 
  • Contact you  regarding updates or informative communications  related to the contracted functionalities, products or services , including sending  quality surveys  on the products or services provided.
  • Manage the payment  of the products you buy, regardless of the payment method used. For example:

 

 
  • Activate the necessary mechanisms in order to  prevent potential fraud against you and Us  during the purchase process. If we consider that the operation may be fraudulent, this treatment may result in the transaction being blocked.
  • Manage potential  returns  one have ever made a purchase and manage  requests for information on product availabilityproduct reserves through the Platform,  as these options are available at all times.
  • For billing purposes and to make available to you the tickets and invoices of the purchases you have made on the Platform.
  • Guarantee the use of  other functionalities or services available , such as the purchase, management and use of the Gift Ticket , as well as to facilitate  the access and use of the  Wifi  that we make available to our customers in Physical Store.
 
3.  To attend to the requests or requests that you make through the Customer Service channels We only process personal data that is  strictly necessary to manage or resolve your request or request.

 

4.  For marketing purposes This purpose includes the processing of your data for, mainly: 
  • To the extent that you subscribe to our Newsletter, we will process your personal data to  manage your subscription , including  sending personalized information  about our products or services through various means (such as email or SMS). Likewise, we can send you this information through push notifications  if you have activated them on your mobile device .
    • Therefore, keep in mind that this data processing involves the  analysis of your user or customer profile  to determine what your preferences are and therefore what the products and services that best fit your style may be when it comes to sending you information. For example, based on your purchase and browsing history (that is, depending on the products you have  clicked on ), we will make suggestions for products that we think may interest you and, if you are a registered user, we will provide you with the "cart recovery" functionality.
    • Remember that  you can unsubscribe from the Newsletter at any time  and at no cost through the "Newsletter" section of the Platform, as well as through the instructions that we provide you in each communication. If you do not want to receive push notifications  , you can disable this option on your mobile device.
  • Carry out  promotional actions  (for example, for developing contests or sending your list of saved items to the email you indicate). By participating in a promotional action, you authorize us to process the data you provide us based on each promotional action and we can communicate it through various means such as social networks or on the Platform itself. In each promotional action in which you participate you will have available the legal bases where we will provide you with more detailed information on the treatment of your data.
  • Disseminate photographs or images that you have shared publicly on the Platform or through our channels on social networks, provided that you give us your consent to do so.
5. Usability and quality analysis  to improve our servicesIf you access our Platform, we inform you that we will treat your browsing data for  analytical and statistical purposes , that is, to understand the way in which users interact with our Platform and thus be able to introduce improvements to it. Likewise, sometimes we carry out quality  actions and surveys  aimed at knowing the degree of satisfaction of our clients and users and detecting those areas in which we can improve.

 

3. WHAT IS THE LEGITIMATION FOR THE PROCESSING OF YOUR DATA?

The legal basis that allows us to process your personal data also depends on the purpose for which we process it, as explained in the following table:

 

PurposeLegitimation
1. Manage your registration as a user of the PlatformThe treatment of your data is  necessary for the execution of the terms that regulate the use of the Platform . In other words, in order for you to register as a user on the Platform, we need to process your personal data, since otherwise we could not manage your registration.
 In the event that you choose to use access or login through a social network, the reason why we are entitled to process your data is the  consent  you provide when authorizing the transfer of your data from the social network.
2. Development, fulfillment and execution of the contract of sale or of servicesThe processing of your data is necessary for the  execution of the contract of sale  or  provision of services  that links us to you.
  
 We consider that we have a  legitimate interest  to carry out the necessary checks to detect and prevent possible fraud when you make a purchase. We understand that the treatment of this data is positive for all the parties that intervene when the payment of a purchase occurs and in particular for you since it allows us to put measures in place to protect you against fraud attempts made by third parties.
  1.      Customer service
We consider that we have a legitimate interest to attend to the requests or queries that you put to us through the various existing means of contact. We understand that the treatment of these data is also beneficial to you as long as

 

 It allows us to serve you adequately and resolve the queries raised. When you contact us, in particular, for the management of incidents related to your order or the product / service purchased through the Platform, the treatment is necessary for the  execution of the purchase-sale contract . When your query is related to the exercise of the rights about which we inform you below, or to claims related to our products or services, what legitimizes us to process your data is the  fulfillment of legal obligations  on our part.
4. MarketingThe legitimate basis for treating your data for marketing purposes is the  consent  you give us, for example, when you agree to receive personalized information through various means, when you authorize the sending of push  notifications  on your mobile device, or when you accept the legal bases to participate in a promotional action or to publish your photos on the Platform or on our social media channels. To show you personalized information, we consider that we have a  legitimate interest to perform a profile with the information we have about you (such as the navigation you do, preferences or purchase history) and the personal data you have provided us with, such as age range or language, since we understand that the treatment of this data is also beneficial for you because it allows you to improve your user experience and access information according to your preferences.
5. Usability and quality analysisWe consider that we have a  legitimate interest  to analyze the usability of the Platform and the degree of user satisfaction since we understand that the treatment of this data is also beneficial to you because the purpose is to improve the user experience and offer a higher quality service. .

 

4. FOR HOW LONG WILL WE KEEP YOUR DATA?

The  term of conservation  of your data will depend on the purposes for which we treat them, as explained below:

 

PurposeConservation period
1. Manage your registration as a user of the PlatformWe will process your data for as long as you maintain the status of a registered user (that is, until you decide to unsubscribe).
2. Development, fulfillment and execution of the contract of sale or servicesWe will process your data for the time necessary to manage the purchase of the products or services you have purchased, including possible returns, complaints or claims associated with the purchase of the particular product or service. On some occasions, we will only process the data until the moment you decide, such as the payment data (card) that you have asked us to store for possible future purchases.
3. Customer ServiceWe will process your data for as long as necessary to meet your request or request.
4. MarketingWe will process your data until you unsubscribe or cancel your subscription to the newsletter. If you participate in promotional actions, we will keep your data for a period of six (6) months from the end of the action.
5. Usability and quality analysisWe will process your data promptly during the time in which we proceed to carry out a specific quality action or survey or until we analyze your browsing data.

Regardless of whether we process your data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently keep them duly stored and protected during the time that responsibilities arising from the treatment may arise, in compliance with the regulations in force at any time. Once the possible actions in each case prescribe, we will proceed to the deletion of the personal data.

 

5. WILL WE SHARE YOUR DATA WITH THIRD PARTIES?

To fulfill the purposes indicated in this Privacy and Cookies Policy, it is necessary that we give access to your personal data to  third parties  who provide us with support in the services we offer you, namely:

  • fraud detection and prevention entities  ,
  • technology service providers  ,
  • providers and collaborators of  logisticstransport  and  delivery services ,
  • service providers related  to customer service.
  • providers and collaborators of services related to  marketing and advertising .

 

6. WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

We pledge to respect the confidentiality of your personal information and guarantee the  exercise of your re Chos . We have agreed that you can exercise them at  no cost by  writing an email to  a unique email address  felipe@lametralleta.es,  simply indicating the reason for your request and the right you want to exercise. If we consider it necessary to be able to identify you, we may request a copy of a document proving your identity.

In particular, regardless of the purpose or the legal basis by which we process your data, you have the right to:

  • Ask us for  access  to the data we have about you. We remind you that if you are a registered user on the Platform you can also consult this information in the section corresponding to your personal data.
  • Ask us to  rectify  the data that we already have. Remember that if you are a registered user on the Platform you can also access the section corresponding to your personal data in your account to modify or update your personal data. In any case, keep in mind that, by actively providing us with your personal data by any means, you guarantee that they are  true and accurate and you agree to notify us of any changes or modifications to them. Any loss or damage caused to the Platform or to the person responsible for the Platform or to any third party due to erroneous, inaccurate or incomplete communication of information in the registration forms, will be the sole responsibility of the user. Please remember that as a general rule you should only provide us with your own personal data, not those of third parties, except as permitted in this Privacy and Cookies Policy.
  • Ask us to  Delete  your data to the extent that it is no longer necessary for the purpose for which we need to treat it as we have informed you above, or that we no longer have the legitimacy to do so.
  • Ask us to  limit the processing  of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the necessary time when you may need it.

If you have given us your  consent  to the processing of your data for any purpose, you also  have the right to withdraw it at any time . Some of the ways in which you can withdraw your consent are explained in section 2 in which we explain for what purposes we process your data.

When our legitimacy for the treatment of your data is your  consent  or the  execution of the contract , as explained in section 3, you will also have the right to request the  portability of your personal data  . This means that you will have the right to receive the personal data that you have provided us in a structured format, in common use and readable by a machine, to be able to transmit it to another entity directly, whenever technically possible.

On the other hand, when the processing of your data is based on our  legitimate interest , you will also have the right to  object  to the processing of your data.

Finally, we inform you of your right to  file a claim  with  the  relevant data protection supervisory authority, in particular with:

 - the Spanish Data Protection Agency (https: // www.agpd.es/portalwebAGPD/index-ides-idphp.php) 

7. WHAT IF YOU PROVIDE US WITH THIRD PARTY DATA?

We offer functionalities or services that require us to process the personal data of a third party that you provide us, such as in the case of activating and sending the Gift Card or managing the request for the Gift Ticket. If you provide us with Personal Data of third parties, you guarantee to have informed them about the purposes and the way in which we need to treat their personal data.

 

8. CHANGES TO THE PRIVACY AND COOKIES POLICY

We may modify the information contained in this Privacy and Cookie Policy when we deem it appropriate. In the event that we do, we will notify you in different ways through the Platform (for example, through a banner, a pop-up or a push notification  ), or we will even communicate it to your email address when the change in question is significant for your privacy, so that you can review the changes, assess them and, where appropriate, oppose or unsubscribe from any service or functionality. In any case, we suggest that you review this Privacy and Cookies Policy from time to time in case there are minor changes or we introduce some interactive improvement, taking advantage of the fact that you will always find it as a permanent point of information on our website.

9. INFORMATION ABOUT COOKIES

We use cookies and similar devices to facilitate navigation on the Platform, to know how you interact with Us and, in certain cases, to be able to show you advertising based on your browsing habits. Please read our Cookie Information to learn more about the cookies and similar devices we use, their purpose and other information of interest.

Cookie Information

What is a Cookie?

A Cookie is a small text file that a website places on your PC, phone or any other device, with information about your browsing on that site. Cookies are necessary to facilitate navigation and make it more user-friendly, and they do not harm your computer.

Although the general term of “Cookie” is used in this policy, as it is the main method of information storage used by this website, the “Local storage” space of the browser is also used for the same purposes as Cookies. . In this sense, all the information included in this section is equally applicable to this “Local storage”.

What are Cookies used for on this website?

Cookies are an essential part of how our website works. The main objective of our Cookies is to improve your browsing experience. For example, they are used to remember your preferences (language, country, etc.) during navigation and on future visits.

The information collected in Cookies also allows us to improve the website by estimating numbers and usage patterns, adapting the website to the individual interests of users, speeding up searches, etc.

Sometimes, if we have obtained your prior informed consent, we may use Cookies, tags or other similar devices to obtain information that allows us to show you from our website, those of third parties, or any other means or advertising based on the analysis of your habits of navigation.

Why are Cookies NOT used on this website?

We do not store sensitive personally identifiable information such as your address, your password, your credit or debit card details, etc., in the Cookies we use.

Who uses the information stored in Cookies?

The information stored in the Cookies on our website is used exclusively by us, with the exception of those identified below as "Third-Party Cookies", which are used and managed by external entities to provide us with services requested by us to improve our services and the user experience when browsing our website. The main services for which these "Third Party Cookies" are used are obtaining access statistics and guaranteeing the payment operations carried out.

How can I avoid the use of Cookies on this website?

If you prefer to avoid the use of Cookies on this page taking into account the above limitations, you must, first, disable the use of Cookies in your browser and, secondly, delete the Cookies stored in your browser associated with this website.

This possibility of avoiding the use of Cookies can be carried out by you at any time.

How do I disable and eliminate the use of Cookies?

To restrict, block or delete Cookies from this website, you can do so, at any time, by modifying your browser settings in accordance with the guidelines indicated below. Although the parameterization of each browser is different, it is usual for Cookies to be configured in the "Preferences" or "Tools" menu. For more details on the configuration of Cookies in your browser, consult the "Help" menu of the same.

What specific Cookies does this website use and for what purposes?

Below is a table with the Cookies, tags or other similar devices used by this website, along with information on the purpose, duration and management (own or by third parties) of each of them.

 

Technical and personalization cookies: identification and authentication, navigation, interface personalization, favorites ...
 These Cookies are used to identify the user during the session, avoid the user having to repeat authentication processes on the web, speed up some website processes, remember selections made during the session or in subsequent accesses, remember pages already visited, etc.
COOKIESPURPOSEDURATIONMANAGEMENT
 User identification They are used to identify and authenticate the user. They also contain technical data of the user session, such as connection timeout, session identifier, etc. Session Own
 Session identification They identify the user's http session. They are common in all web applications to identify requests from a user in a session. Session Own
 Navigation status They allow identifying the user's browsing status (session start, first page, first access, scroll status, voting status, etc.). Session Own
 User picks They store user-selected session settings such as store, language, currency, products, size, etc. Session Own
 Favorites and latest selections They allow remembering the user's favorite selections (from stores, for example) or the latest selections (from stores, products, consent to the installation of cookies, etc.) in subsequent accesses to the web. Persistent Own
 Shopping basketThey store information about the mini shopping basket, as well as the user identification data associated with said basket. Session Own
ProtocolsThey allow to manage changes between secure (https) and non-secure (http) domain (protocol).SessionOwn

 

 
Navigation analysis cookies
 These Cookies obtain generic information about user accesses to the website (not its content) to subsequently provide us with aggregated information of said accesses for statistical purposes.
COOKIESPURPOSEDURATIONMANAGEMENT
   Provenance (WC_GASource) They are used to know the origin of a user when they reach a page of this website, for example, if they reach the product detail page from a product grid, from the search engine or from an external page.   Persistent   Own
         Google Analytics (utma, utmb, utmc, utmd, utmv, utmz, _ga ...)They allow monitoring of the website using the Google Analytics tool, which is a service provided by Google to obtain information on user access to websites. Some of the data saved for subsequent analysis is: number of times a user visits the web, dates of the user's first and last visit, duration of visits, from which page the user accessed the web, what search engine he used the user to get to the web or what link they clicked, from where in the world the user accessed, etc. The information generated by the cookie about your use of the website will be directly transmitted and archived by Google Inc (a company based in the USA). The configuration of these cookies is predetermined by the service offered by Google,           Persistent           Third

 

 
Purchase analysis cookies
  These Cookies allow to collect information about the device from which the purchase is made on this website, in order to verify that these operations offer sufficient guarantees for customers. These Cookies at no time include sensitive information, such as card data.
COOKIESPURPOSEDURATIONMANAGEMENT
   Purchase device (thx_guid)  It allows to uniquely identify the device (PC, telephone, etc.) from which purchases are made on this website for subsequent analysis, in order to be able to offer our customers sufficient guarantees in purchasing operations. The information contained in this cookie is collected by an external company to carry out such analyzes.    Persistent    Third

This information table will be updated as quickly as possible as the services offered on this website change. However, punctually during said update, it could happen that the information box will no longer include any cookie, tag or other similar devices, although devices with identical purposes will always be treated to those stated in this table.